SUPPORT.
Answers to common questions about shopping with Ignyte.
SIZING & PRODUCT CARE
How do I choose my size?
Open the size guide on the product page to compare your body measurements with the relevant chart. Check the fit notes and model details too. If you’re unsure, contact us and we’ll help you choose.
Do all IGNYTE products fit the same way?
Fit varies by style, fabric and intended use. Check each product page for its fit guidance, including whether it runs true to size, small or large.
How should I wash my activewear?
Wash inside out at 30°C on a gentle cycle with similar colours and a mild detergent. Avoid fabric softener and bleach, then air dry in the shade. Do not tumble dry, iron or dry clean. Always follow your garment’s care label.
ORDERS & PAYMENT
Can I check out without an account?
Yes. Submit an Australian delivery address and email at checkout. Guest order details remain accessible from the same browser.
Is payment taken at checkout?
No. Checkout currently records an order request. The team will confirm shipping and payment details before fulfilment.
Can I change or cancel my order?
Email support@ignyteactive.com as soon as possible with your order number and the change you’d like to make. The team will confirm what is possible based on your order’s status.
Which payment methods do you accept?
Online payment is not connected yet. The team will confirm payment options before an order is fulfilled.
I haven’t received my order confirmation. What should I do?
The order details link appears after checkout; guest customers can reopen it in the same browser. Automated confirmation emails are not enabled yet. If you need help finding your order, email support@ignyteactive.com with the name and email address used at checkout.
Can I see my order?
Signed-in customers can view order history and details in Your Account. Guest customers can open the order link shown after checkout in the same browser.
SHIPPING & RETURNS
Where do you deliver?
We currently deliver within Australia. We’ll confirm your delivery cost before payment.
Do you offer free shipping?
Yes. Australian orders of AU$100 or more after discounts receive free shipping. See the shipping information on our Returns page.
When will my order arrive?
Delivery times depend on your location and shipping method. Estimated dispatch and delivery times have not yet been confirmed with our fulfilment partner; contact us if you need an update on an order.
How do I return an item?
Contact our team before sending an item back. We’ll explain eligibility, the return steps and any postage arrangements. Read the Returns page for the current policy.
What if I receive an incorrect or faulty item?
Email support@ignyteactive.com with your order number, a description of the issue and clear photos where relevant. We’ll review the details and help with the next steps.
Need more help?
Visit our Contact page to send us a message.